Sally Cowen & Yvette Genn contemplate the RTA portal
On 30 April 2010 the Ministry of Justice introduced the road traffic accident (RTA) portal. This was a radical first step in trying to simplify the procedure for personal injury claims valued at £1,000-£10,000 resulting from road traffic accidents. This is now applied via www.rtapiclaimprocess.org.uk. The essence of the portal is an online method of claims management, to ensure a swift resolution of the large number of claims each year for relatively minor injuries. The portal imposes much tighter time limits than the previous process and importantly, fixed costs for each step of the process:
- Stage 1 The claimantís solicitor (it is not open to litigants in person) provides the details of the claim to the defendantís insurer. The defendant then has 15 working days to respond, admitting or denying liability. Costs of this stage are fixed at £400.
- Stage 2 If liability is admitted, then the claimant moves on to obtain a medical report and there is then a further timetable for
