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03 August 2020 / James Napier
Categories: Opinion , Profession , Technology
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CBN Expert: Why law firms need to demonstrate sustainability

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Generation Z is here & their priorities will change your business, says James Napier, founder, CBN Expert
  • The legal profession is changing, and not just because of COVID-19. As well as huge advancements in legal tech, the demands of others mean firms need to look outwards in order to compete.
  • Providing the best legal counsel is not enough: along with all other professionals, lawyers need to demonstrate their commitment to wider causes that are key to their clients and customers.

Customer expectations are changing―as younger generations move into the world of work, different demographics will always bring with them new priorities.

Millennials & Generation Z

Millennials have introduced the sharing and experience economy, moving jobs and even careers way more than their predecessors, with an approach to work that is actively disengaged. This has seen businesses the world over change their approach and adapt, making work-life balance more of a priority, providing more engaging training programmes and introducing flexible working, which

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MOVERS & SHAKERS

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International arbitration team strengthened by double partner hire

Coodes Solicitors—Pam Johns, Rachel Pearce & Bradley Kaine

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Firm celebrates trio holding senior regional law society and junior lawyers division roles

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Partner joins commercial and business litigation team in London

NEWS
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Legal Action Group set out 2026 events calendar
The Legal Action Group (LAG)—the UK charity dedicated to advancing access to justice—has unveiled its calendar of training courses, seminars and conferences designed to support lawyers, advisers and other legal professionals in tackling key areas of public interest law
NLJ this week: When saying no to mediation pays
Refusing ADR is risky—but not always fatal. Writing in NLJ this week, Masood Ahmed and Sanjay Dave Singh of the University of Leicester analyse Assensus Ltd v Wirsol Energy Ltd: despite repeated invitations to mediate, the defendant stood firm, made a £100,000 Part 36 offer and was ultimately ‘wholly vindicated’ at trial
NLJ this week: 40 years on, has PACE lost its edge?
The Police and Criminal Evidence Act 1984 transformed criminal justice. Writing in NLJ this week, Ed Cape of UWE and Matthew Hardcastle and Sandra Paul of Kingsley Napley trace its ‘seismic impact’
NLJ this week: Stress-testing the City
Operational resilience is no longer optional. Writing in NLJ this week, Emma Radmore and Michael Lewis of Womble Bond Dickinson explain how UK regulators expect firms to identify ‘important business services’ that could cause ‘intolerable levels of harm’ if disrupted
NLJ this week: Mandelson, Epstein & the court of popular opinion
As the drip-feed of Epstein disclosures fuels ‘collateral damage’, the rush to cry misconduct in public office may be premature. Writing in NLJ this week, David Locke of Hill Dickinson warns that the offence is no catch-all for political embarrassment. It demands a ‘grave departure’ from proper standards, an ‘abuse of the public’s trust’ and conduct ‘sufficiently serious to warrant criminal punishment’
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