02 February 2012
Information requests mishandled regularly
Consumers are wrongly being denied the right to access information held about them by companies and public bodies, Information Commissioner Christopher Graham has said. More than a third of the Information Commissioner’s Office (ICO) data protection casework in the last year involved complaints about mishandled access requests, he said.
The ICO has launched an awareness-raising campaign, “Access Aware”, which seeks to encourage organisations to re-think the way they handle information requests. Banking, finance and health bodies are the worst offenders, according to ICO records.
