Their report, ‘What AI chatbots can teach us about unmet legal needs’, published this week, highlights concerns the friendly and validating tone of chatbots can make them more prone to make mistakes and reinforce false beliefs.
Those using AI were more likely to be younger, male, employed and to seek further help from Citizens Advice or a legal advice charity. This aligns with anecdotal reports suggesting the legal advice sector is struggling with large amounts of AI-generated documentation brought by clients. JUSTICE asks whether the release of ChatGPT in November 2022 may also be a factor behind the 30% rise in county court claims between 2022 and 2025.
Ellen Lefley, deputy legal director at JUSTICE, said: ‘AI is clearly meeting some unmet legal need, but not helping the most excluded or marginalised.’
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