Leaving ‘business as usual’ behind

• The unprecedented demands of the COVID era mean that legal advisers need to adapt to wearing more than one hat to provide clients with the support they need.
• The benefits of these new ways of working include far closer and more personal lawyer-client relationships.

Pre-COVID, we had the luxury of being able to meet people and network, or search the internet for answers to far-reaching questions, or to find inspiration for problem-solving. However, this changed in late March 2020 when the pandemic took hold: what happened next was of course a ‘first’ for the majority of people. We lacked precedents and answers to an array of matters, but the pressure was on to continue delivering work, against a backdrop of economic decline across a number of sectors. Businesses went into survival mode and business development professionals, and the fee-earners with whom they worked, realised what it truly meant to live in an online-first world. The relationship between