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Marketing: a view from the inside

27 July 2017 / Kristina Oliver
Issue: 7756 / Categories: Features , Profession
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Kristina Oliver explains how in-house marketers can add value to law firms & the bottom line

For many legal marketing departments, one of the biggest frustrations is how partners and fee-earners interact with them. The hierarchical divide alongside the preconception of being a cost centre does little to help this situation. However, by changing your approach and adopting the changes outlined below you can revolutionise collaboration levels and improve relationships across the firm.

Think like a business owner

Marketing mangers should think of their team as their own marketing agency. Start thinking and treating lawyers as if they were clients—ask questions and find out exactly what they are looking to achieve. A happy, engaged client will almost certainly return and spread the word about your services. Equally, an unhappy client will be just as vocal about their experience so always put them and their needs first. Respond quickly to contact—even if it is just an acknowledgement that an email has been received.

Know your brief

While a brief might seem like

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MOVERS & SHAKERS

Charles Russell Speechlys—Matthew Griffin

Charles Russell Speechlys—Matthew Griffin

Firm strengthens international funds capability with senior hire

Gilson Gray—Jeremy Davy

Gilson Gray—Jeremy Davy

Partner appointed as head of residential conveyancing for England

DR Solicitors—Paul Edels

DR Solicitors—Paul Edels

Specialist firm enhances corporate healthcare practice with partner appointment

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