header-logo header-logo

Home Login E-newsletter About us
25 January 2007 / Eddie Ryan
Issue: 7257 / Categories: Features , Profession
printer mail-detail

The unmet need

© Copyright LexisNexis 2026. All Rights Reserved.

Consumer demand will drive the Co-operative Group’s legal services venture, says Eddie Ryan

As far as most individuals are concerned they would be perfectly happy to go through life without ever having to instruct a solicitor or other legal professional.

This is because obtaining legal services is, on the whole, a purchase of necessity or of distress. Circumstances either compel people to use a lawyer’s services so, for example, all the work on a house move can be completed—if the necessary legal work was not completed there would be no new house to enjoy; or people turn to lawyers because something has gone wrong—maybe their family is breaking up, they have been involved in an accident, or they have been arrested. No one wakes up in the morning and thinks: “Today I am going to buy some legal services.”

Since this is the reality of the market-place lawyers operate in, legal providers need to do all they can to ensure their clients get the best possible service, delivered in the most efficient and customer-focused

If you are not a subscriber, subscribe now to read this content
If you are already a subscriber sign in
...or Register for two weeks' free access to subscriber content

MOVERS & SHAKERS

Read All
Sponsored by
42BR Barristers—4 Brick Court

42BR Barristers—4 Brick Court

42BR Barristers to be joined by leading family law set, 4 Brick Court, this summer

Winckworth Sherwood—Rubianka Winspear

Winckworth Sherwood—Rubianka Winspear

Real estate and construction energy offering boosted by partner hire

Gateley Legal—Daniel Walsh

Gateley Legal—Daniel Walsh

Firm bolsters real estate team with partner hire in Birmingham

NEWS
Read All
NLJ this week: Rent reforms unleash tribunal turmoil
A wave of housing and procedural reforms is set to test the limits of tribunal capacity. In his latest Civil Way column for NLJ this week, Stephen Gold charts sweeping change as the Renters’ Rights Act 2025 begins biting
NLJ this week: Jury cuts won’t cure court crisis
Plans to reduce jury trials risk missing the real problem in the criminal justice system. Writing in NLJ this week, David Wolchover of Ridgeway Chambers argues the crown court backlog is fuelled not by juries but weak cases slipping through a flawed ‘50%’ prosecution test
NLJ this week: Brain data could rewrite family justice
Emerging technologies may soon transform how courts determine truth in deeply personal disputes. In this week's NLJ, Madhavi Kabra of 1 Hare Court and Harry Lambert of Outer Temple Chambers explore how neurotechnology could reshape family law
NLJ this week: Offensive speech still protected, court rules
A controversial protest case has reignited debate over the limits of free expression. In NLJ this week, Nicholas Dobson examines a Quran-burning incident testing public order law
NLJ this week: Arbitration appeals face hard stop
The courts have drawn a firm line under attempts to extend arbitration appeals. Writing in NLJ this week, Masood Ahmed of the University of Leicester highlights that if the High Court refuses permission under s 68 of the Arbitration Act 1996, that is the end
Copyright © 2026 LexisNexis
back-to-top-scroll