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118 118 for legal?

03 January 2019 / Michael Burne
Issue: 7822 / Categories: Features , Legal services , Profession
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Directories & NextGen Law: Michael Burne believes big data & AI are close to producing a segmented client selection tool

It’s all changing in the legal sector at the moment and there is a discernible increase in the pace of evolution. It’s driven by new entrants, new tech, changing working patterns and the rise of the individual—whether that be a client, a lawyer or anyone involved in the delivery of legal services. Information is everywhere and nowhere. So, how do clients choose their lawyers? Until recently, the legal services market has offered little help to the buyer. Essentially the options were:

  • directories like Chambers & Partners or Legal 500; or
  • word of mouth recommendations.

Legal services tends to follow other service sectors, so in recent times we have seen attempts to create comparison sites or ratings websites. Some firms have begun to adopt the paid for services of TrustPilot or Feefo to gather client feedback and produce star ratings or scores. None of these is comprehensive or covers the whole of the market.

Some

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MOVERS & SHAKERS

Thomson Hayton Winkley—Suzie Fisher

Thomson Hayton Winkley—Suzie Fisher

Cumbria firm appoints long-serving lawyer as new managing director

Taylor Wessing—Kim Wedral

Taylor Wessing—Kim Wedral

Employment specialist joins Cambridge office as partner

Mewburn Ellis—Amy Crouch

Mewburn Ellis—Amy Crouch

Patent litigation offering boosted by partner appointment

NEWS
The Solicitors Regulation Authority (SRA) has published a statement in a bid to clear up confusion over the right to conduct litigation following Mazur and another v Charles Russell Speechleys
Homebuyers could be given an option to sign a binding contract with vendors to protect against the practice of parties pulling out of agreements after months of negotiations, under a proposed overhaul of conveyancing laws
A future Conservative government would abolish the Sentencing Council and Judicial Appointments Commission (JAC) and sack judges who defended migrants’ rights, shadow justice secretary Robert Jenrick has said
UK law firms have risen up an annual index of responsible business activity, while US firms have regressed amid President Trump’s diversity and equality crackdown
The right of the press to report on the criminal courts received a boost this week, following an update to the Criminal Procedure Rules
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