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118 118 for legal?

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03 January 2019 / Michael Burne
Issue: 7822 / Categories: Features , Legal services , Profession
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Directories & NextGen Law: Michael Burne believes big data & AI are close to producing a segmented client selection tool

It’s all changing in the legal sector at the moment and there is a discernible increase in the pace of evolution. It’s driven by new entrants, new tech, changing working patterns and the rise of the individual—whether that be a client, a lawyer or anyone involved in the delivery of legal services. Information is everywhere and nowhere. So, how do clients choose their lawyers? Until recently, the legal services market has offered little help to the buyer. Essentially the options were:

  • directories like Chambers & Partners or Legal 500; or
  • word of mouth recommendations.

Legal services tends to follow other service sectors, so in recent times we have seen attempts to create comparison sites or ratings websites. Some firms have begun to adopt the paid for services of TrustPilot or Feefo to gather client feedback and produce star ratings or scores. None of these is comprehensive or covers the whole of the market.

Some

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NEWS
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The government’s decision to make the Financial Conduct Authority (FCA) the Single Professional Services Supervisor marks a watershed in the UK’s fight against money laundering, says Rebecca Hughes of Corker Binning in this week's NLJ. The FCA will now oversee 60,000 firms across legal and accountancy sectors—a massive expansion of remit that raises questions over resources and readiness 
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The High Court's decision in Parfitt v Jones [2025] EWHC 1552 (Ch) provided a striking reminder of the need to instruct the right expert in retrospective capacity assessments, says Ann Stanyer of Wedlake Bell in NLJ this week
NLJ this week: Striking back at SLAPPs
Paige Coulter of Quinn Emanuel reports on the UK’s first statutory definition of SLAPPs under the Economic Crime and Corporate Transparency Act 2023, in NLJ this week
NLJ this week: Form N510—not just a box to tick
NLJ columnist Stephen Gold dives into the quirks of civil practice, from the Court of Appeal’s fierce defence of form N510 to fresh reminders about compliance and interest claims, in this week's Civil Way
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