Law firms are falling behind other sectors when it comes to client satisfaction and customer support, research commissioned by Peppermint Technology has revealed. How Law Firms Measure Up Against Other Sectors found that law firms lack the willingness to change, remain sceptical about the benefits of automation and are reluctant to take a long-term view and invest sufficiently in their business. Law firms invest only 4.1% of turnover in IT, compared to consultancy (4.9%), accountancy (5.1%) and financial services (7%). One third had not invested in any business innovations in the past two years, and did not maintain contact with clients.
15 April 2016
Are lawyers measuring up?
MOVERS & SHAKERS
Flint Bishop—Charlotte Harris
Sheffield expansion continues with appointment of commercial property partner
Browne Jacobson—Paul Duggan
Browne Jacobson strengthens banking and finance practice with latest partner appointment Paul Duggan
Ward Hadaway—Chris Piggott
Employment partner joins Ward Hadaway
NEWS
Mr Justice Nicklin’s decision to order costs on an indemnity basis may be a ‘significant win’ but it’s still ‘far from game, set and match’ for Associated Newspapers, a former costs judge has said
The Law Society RFC Festival of Sport returns next month, bringing together legal and financial services professionals for one of the sector’s largest annual sporting events
Legal aid deserts leave almost one in four without adequate access to justice
The Solicitors Regulation Authority (SRA) has warned solicitors and law firms that using artificial intelligence does not alter their professional obligations, amid concerns over inaccurate legal material and client confidentiality
Can a meticulously maintained spreadsheet turn a couple’s informal financial arrangements into legally enforceable obligations?
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