Law firms are falling behind other sectors when it comes to client satisfaction and customer support, research commissioned by Peppermint Technology has revealed. How Law Firms Measure Up Against Other Sectors found that law firms lack the willingness to change, remain sceptical about the benefits of automation and are reluctant to take a long-term view and invest sufficiently in their business. Law firms invest only 4.1% of turnover in IT, compared to consultancy (4.9%), accountancy (5.1%) and financial services (7%). One third had not invested in any business innovations in the past two years, and did not maintain contact with clients.
15 April 2016
Are lawyers measuring up?
MOVERS & SHAKERS
Clyde & Co—Suriya Ashok
Clyde Co strengthens energy transition and construction offering with hire of Suriya Ashok
Jurit—Nicole Gallop Mildon
Jurit appoints rare dual-qualified lawyer to expand Anglo-French private wealth expertise
Twenty Essex—Thomas Hibbs, Jack Hollingworth & Sam Pearce
Three new tenants join Twenty Essex
NEWS
The Supreme Court has settled a long-running dispute over part-time workers: unfavourable treatment need be a significant or effective cause, not the sole cause
Arbitration may be private, but its confidentiality is no impenetrable shield. Writing in NLJ this week, James Glaysher of Kingsley Napley examines when courts will permit arbitral material to surface in open litigation
The Financial Reporting Council’s revised Audit Enforcement Procedure will alter the balance of power in corporate investigations
A telecoms operator may be able to hold over under the Landlord and Tenant Act 1954, yet still be unable to secure a renewal: an outcome described as a legal ‘paradox’
Safety fears do not automatically justify shutting an interested person out of a statutory will application
Copyright © 2026 LexisNexis
