Law firms are falling behind other sectors when it comes to client satisfaction and customer support, research commissioned by Peppermint Technology has revealed. How Law Firms Measure Up Against Other Sectors found that law firms lack the willingness to change, remain sceptical about the benefits of automation and are reluctant to take a long-term view and invest sufficiently in their business. Law firms invest only 4.1% of turnover in IT, compared to consultancy (4.9%), accountancy (5.1%) and financial services (7%). One third had not invested in any business innovations in the past two years, and did not maintain contact with clients.
15 April 2016
Are lawyers measuring up?
MOVERS & SHAKERS
Clarke Willmott—Anita Rasaratnam
Clarke Willmott strengthens social housing development offering with senior London appointment
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Trowers & Hamlins—David Meecham
Trowers strengthens Birmingham real estate team with partner hire
Blake Morgan—Jennifer Ray & Louise Culleton
Blake Morgan expands private client and regulatory teams with new legal directors
NEWS
A mood of cautious optimism has enveloped the criminal law sector following indications the Prime Minister may abandon planned jury reforms
Helping to source the services and providers you need
The Senior Courts Costs Office has clarified that judges conducting detailed assessment proceedings cannot order security for costs—a ruling that may leave successful parties exposed to further litigation expense
Rejecting a generous settlement can prove an expensive mistake, as two recent high-profile cases demonstrate
The Financial Conduct Authority (FCA) continues to show that failing to disclose regulatory issues can attract harsher consequences than the original misconduct itself
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