Digital justice ‘misunderstood’

Speaking at the International Forum on Online Dispute Resolution, at Greenwich University last week, Sir Geoffrey explained the term has been interpreted as meaning the government will build ‘a vast costly digital infrastructure to resolve everyone’s business, financial and consumer disputes online in one place at gov.uk.

‘In fact, the digital justice system is the exact antithesis of that.’ It builds on all the pre-action dispute resolution tools and mediation and arbitration portals that already exist, and will act as an assistant, helping people to navigate the online space.

Sir Geoffrey said: ‘What is needed is the mechanic to fit the pieces of this vast engine together to make one smooth operating system.’