From planning to transformation: Making the most of new tech

• Explains how to prepare and implement new tech in order to get the most out of your investment.

The legal landscape is in an unprecedented state of flux, driven by macro-economic trends, ongoing scrutiny of legal spend, and increasingly rapid and disruptive technological advances. While this change is unavoidable, law firms are often ill-prepared to adopt new solutions effectively, adapt work processes and behaviours, and accept and embrace change at the pace necessary to meet client and business objectives.

This lack of preparation and readiness leads firms to take a reactionary approach to change management and related initiatives that neither are sufficiently ambitious in scope and scale nor embrace leading and proven practices. We see this most obviously in a firm’s approach to deployments of technology solutions—where investments in tools and applications with the expectation of significant business impact and value fail to deliver the promised return on investment. This failure is largely