In brief
Despite finding that the Law Society had not handled complaints against solicitors properly, the Legal Services Complaints Commissioner has decided not imposed a fine but said that this was, “not a cause for celebration”. The Law Society was found to have missed five of the 13 targets set by Zahida Manzoor relating to timeliness, quality and use of resources. The commissioner said: “The number of older cases has reduced substantially and complaints are being handled more quickly. This is good news for the consumer and this upward trend needs to be sustained and improved upon”. Manzoor warned that improvement was required on those targets relating to adherence to quality processes.
