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Improve affordability by making unbundling a viable option

16 July 2025
Issue: 8125 / Categories: Legal News , Legal services , Consumer , Fees
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Unbundled legal services are rising in popularity, according to Legal Services Consumer Panel research

The panel’s 2025 Tracker Survey, published last week, found 21% of consumers opted for unbundled services last year compared to 18% who did so in 2024. Unbundling was most prevalent in probate (39% of clients), trademarks (36%), employment disputes (35%) and immigration matters (34%).

Only one in ten consumers was charged an hourly rate by their lawyer, while 57% paid a fixed fee.

Tom Hayhoe, chair of the panel, which provides independent advice to the Legal Services Board, said: ‘Innovative and affordable delivery models are no longer optional; they are essential to ensuring everyone can access a level playing field, not just those who can foot the bill. We applaud the Law Society’s actions to understand the risks in unbundling legal services but call on regulators to play their part in ensuring unbundling is a viable option for consumers.’

Issue: 8125 / Categories: Legal News , Legal services , Consumer , Fees
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Investment banking veteran appointed as chairman to drive global growth

NEWS
Artificial intelligence may be revolutionising the law, but its misuse could wreck cases and careers, warns Clare Arthurs of Penningtons Manches Cooper in this week's NLJ
Bea Rossetto of the National Pro Bono Centre makes the case for ‘General Practice Pro Bono’—using core legal skills to deliver life-changing support, without the need for niche expertise—in this week's NLJ
Small law firms want to embrace technology but feel lost in a maze of jargon, costs and compliance fears, writes Aisling O’Connell of the Solicitors Regulation Authority in this week's NLJ
Charles Pigott of Mills & Reeve reports on Haynes v Thomson, the first judicial application of the Supreme Court’s For Women Scotland ruling in a discrimination claim, in this week's NLJ
The Supreme Court issued a landmark judgment in July that overturned the convictions of Tom Hayes and Carlo Palombo, once poster boys of the Libor and Euribor scandal. In NLJ this week, Neil Swift of Peters & Peters considers what the ruling means for financial law enforcement
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