Consumer

The Law Society has urged the government to expand its artificial intelligence (AI) tool for government services to include signposting on legal issues

Dr Ian Blackshaw on why the 2026 Men’s World Cup is attracting attention well before kick-off

FIFA’s 2026 Men's World Cup is already mired in controversy, with complaints over ‘excessive prices’ and opaque ticketing. Writing in NLJ this week, Professor Dr Ian Blackshaw of Valloni Attorneys warns that governing bodies may face scrutiny under EU competition law, with allegations of a ‘dominant—if not monopolistic—position’ in ticket sales

The government is considering wholesale reform of consumer class actions—the ‘opt-out’ collective claims certified by the Competition Appeals Tribunal (CAT)

A ‘sophisticated suspected fraud’ may have taken place at PM Law involving the improper removal and misuse of about £39.5m of client funds, the Solicitors Regulation Authority (SRA) has confirmed

The Financial Conduct Authority (FCA) set out its £7.5bn redress scheme for consumers affected by mis-sold motor finance loans this week

The Financial Ombudsman is poised for major reform to return it to a simple, impartial dispute resolution service

Consumers’ association Which? has applied to withdraw from its five-year £480m class action against smartphone chipset provider Qualcomm, following an agreement between the parties

The Supreme Court has drawn a firm line under branding creativity in regulated markets. In Dairy UK Ltd v Oatly AB, it ruled that Oatly’s ‘post-milk generation’ trade mark unlawfully deployed a protected dairy designation. In NLJ this week, Asima Rana of DWF explains that the court prioritised ‘regulatory clarity over creative branding choices’, holding that ‘designation’ extends beyond product names to marketing slogans

Branding creativity meets regulatory control: Asima Rana on why Dairy UK v Oatly matters beyond plant-based consumables