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Law Society vision for 21st century justice

25 June 2025
Issue: 8122 / Categories: Legal News , Legal aid focus , Legal services , Profession
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An ‘NHS 111’ for legal services could save the system £72m in five years, the Law Society has said

It makes the claim in its ‘21st Century Justice’ report, published this week, where it urges the government to view civil justice as an essential public service like the NHS or education. The ‘111’ for law would be a free artificial intelligence-powered tool which signposts people to the help they need.

The Law Society also urges the government to ‘fix legal aid before all skilled providers completely disappear’—increasing legal aid fees in line with inflation and creating an independent body to conduct regular reviews of fees. It cites the recent cyberattack on the Legal Aid Agency (LAA) as proof the system needs reform, highlights a lack of trust between practitioners and the LAA, and proposes simpler contracts with practitioners. Another suggestion is that the LAA introduce a dedicated email and telephone line so practitioners can check decisions on the financial eligibility of cases are correct.

The Law Society advocates a ‘single ombudsman for every major area of public life’, on the basis that the many ombudsman services confuse consumers. It suggests reforming access to ombudsman services by removing the MP access filter for Parliamentary and Health Service Ombudsman referrals, empowering ombudsman schemes to undertake investigations and allowing small and medium enterprises access to ombudsman services in energy and telecoms sectors to give them access to more effective redress.

Law Society president Richard Atkinson said: ‘Our report puts forward practical solutions to achieve a vision for redefining a fair justice system that works for the common good.’

Atkinson highlighted that legal aid ‘deserts’ where there is a shortage of providers have left nine in ten people without local support in some areas of law, while only a quarter of county court cases are fully digitised, causing delays.

MOVERS & SHAKERS

Birketts—trainee cohort

Birketts—trainee cohort

Firm welcomes new cohort of 29 trainee solicitors for 2025

Keoghs—four appointments

Keoghs—four appointments

Four partner hires expand legal expertise in Scotland and Northern Ireland

Brabners—Ben Lamb

Brabners—Ben Lamb

Real estate team in Yorkshire welcomes new partner

NEWS
Robert Taylor of 360 Law Services warns in this week's NLJ that adoption of artificial intelligence (AI) risks entrenching disadvantage for SME law firms, unless tools are tailored to their needs
From oligarchs to cosmetic clinics, strategic lawsuits against public participation (SLAPPs) target journalists, activists and ordinary citizens with intimidating legal tactics. Writing in NLJ this week, Sadie Whittam of Lancaster University explores the weaponisation of litigation to silence critics
Delays and dysfunction continue to mount in the county court, as revealed in a scathing Justice Committee report and under discussion this week by NLJ columnist Professor Dominic Regan of City Law School. Bulk claims—especially from private parking firms—are overwhelming the system, with 8,000 cases filed weekly
Writing in NLJ this week, Thomas Rothwell and Kavish Shah of Falcon Chambers unpack the surprise inclusion of a ban on upwards-only rent reviews in the English Devolution and Community Empowerment Bill
Charles Pigott of Mills & Reeve charts the turbulent progress of the Employment Rights Bill through the House of Lords, in this week's NLJ
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