It plans two new areas of work: to agree principles on how to support consumers in vulnerable circumstances; and to use ‘increased horizon scanning’ to develop better understanding of the risks and issues facing the sector.
It will also carry on with ongoing work, such as developing a toolkit for regulators on financial protections, and reviewing regulators’ arrangements on disciplinary and enforcement processes.
LSB chair Helen Phillips said: ‘Next year we will continue making progress on our ambition to reshape legal services.’