Only a third of firms tell disgruntled clients that they can pursue their complaint further with the Legal Ombudsman (LeO)—even though this is a regulatory requirement. That’s the result of research carried out by LeO with the Solicitors Regulation Authority. LeO has now issued guidance to law firms, Signposting consumers to the Legal Ombudsman, spelling out their obligations to inform clients. It includes suggested wording and advice on when to tell clients. Clients have six months to complain to LeO after a firm has finished investigating their complaint but this time limit does not apply if the client was not told they could do this.
15 August 2018
LeO refreshes signposting guidance
MOVERS & SHAKERS
Harneys—Maggie Kwok & George Weston
Harneys senior leadership appointments
Freeths—Keith Browne & Jim Jordan
Freeths strengthens London Construction and Engineering practice with two strategic senior hires
Anthony Collins—Laura Moss
Anthony Collins announces strategic hire to deepen skills base in the social business sector
NEWS
More than 100 teams from the legal and financial services sectors competed in five sports at the 51st Law Society RFC Festival of Sport earlier this month
Part-time status need only be an effective cause of less favourable treatment, rather than the sole cause, the Supreme Court has held in Augustine v Data Cars
Britain’s new acknowledgement that Israel’s occupation is unlawful, and accompanying settlement-goods ban and sanctions, is significant but overdue, argue Danny Friedman KC and Victor Kattan in NLJ this week
New planning fee rises, wider trade union access rights and a service-by-email trap feature in Stephen Gold’s latest Civil Way
Existing defamation law can respond to AI ‘hallucinations’, but allocating responsibility will prove harder where outputs reach users without human intervention
Copyright © 2026 LexisNexis
