Only a third of firms tell disgruntled clients that they can pursue their complaint further with the Legal Ombudsman (LeO)—even though this is a regulatory requirement. That’s the result of research carried out by LeO with the Solicitors Regulation Authority. LeO has now issued guidance to law firms, Signposting consumers to the Legal Ombudsman, spelling out their obligations to inform clients. It includes suggested wording and advice on when to tell clients. Clients have six months to complain to LeO after a firm has finished investigating their complaint but this time limit does not apply if the client was not told they could do this.
15 August 2018
LeO refreshes signposting guidance
MOVERS & SHAKERS
Clarke Willmott—Matthew Roach
Partner joins commercial property team in Taunton office
Farrer & Co—Richard Lane
Londstanding London firm appoints new senior partner
Bird & Bird—Sue McLean
Commercial team in London welcomes technology specialist as partner
NEWS
The legal profession’s claim to be a ‘guardian of fairness’ is under scrutiny after stark findings on gender imbalance and opaque progression. Writing in NLJ this week, Joshua Purser of No5 Barristers’ Chambers and Govindi Deerasinghe of Global 50/50 warn that leadership remains dominated by a narrow elite, with men holding 71% of top court roles
A legal challenge to police disclosure rules has failed, reinforcing a push for transparency in policing. In NLJ this week, Neil Parpworth examines a case where the Metropolitan Police required officers to declare membership of groups like the Freemasons
Bereavement leave is undergoing a quiet but profound transformation. Writing in NLJ this week, Robert Hargreaves of York St John University explains how the Employment Rights Act 2025 introduces a day-one right to leave for a wider range of losses, alongside new provisions for pregnancy loss and bereaved partners
Courts are beginning to grapple with whether AI-generated material is legally privileged—and the answers are mixed. In this week's issue of NLJ, Stacie Bourton, Tom Whittaker & Beata Kolodziej of Burges Salmon examine US rulings showing how easily privilege can be lost
New guidance seeks to bring order to the growing use of artificial intelligence (AI) in expert evidence. Writing in NLJ this week, Minesh Tanna and David Bridge of Simmons & Simmons set out a framework stressing ‘transparency’, ‘explainability’ and ‘reliability’
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