Only a third of firms tell disgruntled clients that they can pursue their complaint further with the Legal Ombudsman (LeO)—even though this is a regulatory requirement. That’s the result of research carried out by LeO with the Solicitors Regulation Authority. LeO has now issued guidance to law firms, Signposting consumers to the Legal Ombudsman, spelling out their obligations to inform clients. It includes suggested wording and advice on when to tell clients. Clients have six months to complain to LeO after a firm has finished investigating their complaint but this time limit does not apply if the client was not told they could do this.
15 August 2018
LeO refreshes signposting guidance
MOVERS & SHAKERS
mfg Solicitors—Hayley Pearce & Lauren Williams
Law firm mfg Solicitors announces promotions at Ludlow office
Womble Bond Dickinson—Richard Sharpe
Womble Bond Dickinson appoints partner in Leeds residential team
Brabners—six promotions
Brabners adds six to partnership in record year for partner promotions
NEWS
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A Court of Appeal ruling has clarified the distinction between contracts of 'indefinite' and 'perpetual' duration, with potentially significant implications for commercial drafting
The Court of Appeal was entitled to uphold the government's decision to proscribe Palestine Action as a terrorist organisation, according to an analysis of the ruling
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