Only a third of firms tell disgruntled clients that they can pursue their complaint further with the Legal Ombudsman (LeO)—even though this is a regulatory requirement. That’s the result of research carried out by LeO with the Solicitors Regulation Authority. LeO has now issued guidance to law firms, Signposting consumers to the Legal Ombudsman, spelling out their obligations to inform clients. It includes suggested wording and advice on when to tell clients. Clients have six months to complain to LeO after a firm has finished investigating their complaint but this time limit does not apply if the client was not told they could do this.
15 August 2018
LeO refreshes signposting guidance
MOVERS & SHAKERS
DAC Beachcroft—Paul Brehony
Commercial disputes practice expands with partner hire in London
Ward Hadaway—Maria Coster
Partner appointed to lead family and matrimonial department in Leeds
Slater Heelis—Helen Marsh
Commercial property team expands in Manchester with partner appointment
NEWS
SRM Recruitment has been announced as the headline sponsor of the Law Society RFC Festival of Sport 2026, which will take place on 20 September at Richmond Athletic Association. The specialist legal search firm joins the event as organisers prepare to welcome more than 110 teams across five sports, including rugby sevens, netball and five-a-side football
The civil justice landscape could be heading for a shake-up, with reform of the Solicitors Act 1974 gathering pace
Global mobility is transforming family law, creating new challenges around jurisdiction, assets and child arrangements
A series of procedural developments could have significant practical consequences for litigators. Writing in NLJ this week, columnist Stephen Gold highlights important updates ranging from digital court reforms to family procedure and admissions of liability
As family structures evolve, the law may face difficult questions about inheritance rights for those in polyamorous relationships
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