Lexis®Library update: As the CTSC email sorting system does not look at an attachment for the name of that attachment, but rather at the subject line and the first couple of lines of the email body, tips to ensure that emails are sorted into the correct folder at the CTSC include ensuring that the subject title contains both what the email is in relation to and the case number, for example 'Re: [16-digit reference number] – marriage certificate'.
Source: HMCTS hints and tips for emails to CTCS
This content was first published by LNB News / Lexis®Library, a LexisNexis® company, on 28 October 2022 and is published with permission. Further information can be found at: www.lexisnexis.co.uk.