Name Shame

The Law Society is hitting out at proposals by the Legal Complaints Service (LCS) to start publishing the complaints records on solicitors who are found to have provided inadequate professional service. The Society has issued a practice note on good practice in complaints management. Society chief executive, Des Hudson, says: “The Law Society has a different view of how one actually supports a solicitor to improve their performance. We do not name and shame them. We give them real tools which demonstrate good practice and provide them with training.” He says the LCS has not provided evidence to show it is effective within a professional context and, since the move will apply to only a small number of firms it “will not really assist clients in picking between most firms”.