Consumers now have the right to get their money back if they are misled or intimidated when buying, or signing a contract for, goods or services, under the Consumer Protection (Amendment) Regulations 2014.
Consumers can demand a full refund if they act within 90 days, or a discount on the price. If the unfair practice caused them additional loss, they may be able to claim damages. The new Regulations result from a review conducted by the Law Commission and the Scottish Law Commission.
