The Office of Fair Trading (OFT) has launched an investigation into websites that charge people for government services where those services are available directly from government at no cost or for a lower fee
Certain websites charge customers for free services such as European Health Insurance Cards, or hike costs on services such as booking a driving theory test. The OFT will look at whether these websites are deceptively presented as official. Cavendish Elithorn, a senior director at the OFT, said: “We will be considering whether any of the sites under investigation are misleading consumers.”
