The Council for Licensed Conveyancers (CLC) is consulting on changing the Legal Ombudsman levy on firms so firms that generate complaints pay 50% of the cost, rather than the current 30%
CLC Chief Executive Sheila Kumar said: ‘We believe this is equitable and should also act as a strong incentive for firms to ensure they deal with complaints quickly and fairly.’
The CLC also proposes increasing the fee firms pay for regulation by 9%. The CLC reduced this fee by 60% between 2017 and 2022, but said reserve levels are now at a point where they must be maintained.
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