Residential conveyancing, family law, personal injury, wills and probate and litigation were the most complained about areas of law in 2016-17, according to the Legal Ombudsman’s (LeO) annual report.
The number of complaints investigated and resolved rose on the previous year from 6,416 to 6,573. In the claims management company jurisdiction, there were 2,616 complaints investigated and resolved, the majority of which related to financial products and services such as mis-sold payment protection insurance. LeO is overseen by the Office for Legal Complaints.
