header-logo header-logo

Home Login E-newsletter About us
27 October 2017
Issue: 7767 / Categories: Legal News , Profession
printer mail-detail

Residential conveyancing, family law, personal injury, wills and probate, and litigation lead the field in complaints

© Copyright LexisNexis 2026. All Rights Reserved.

Residential conveyancing, family law, personal injury, wills and probate and litigation were the most complained about areas of law in 2016-17, according to the Legal Ombudsman’s (LeO) annual report.

The number of complaints investigated and resolved rose on the previous year from 6,416 to 6,573. In the claims management company jurisdiction, there were 2,616 complaints investigated and resolved, the majority of which related to financial products and services such as mis-sold payment protection insurance. LeO is overseen by the Office for Legal Complaints.

Issue: 7767 / Categories: Legal News , Profession
printer mail-details

MOVERS & SHAKERS

Read All
Sponsored by
NLJ Career Profile: Nikki Bowker, Devonshires

NLJ Career Profile: Nikki Bowker, Devonshires

Nikki Bowker, head of litigation and dispute resolution at Devonshires, on career resilience, diversity in law and channelling Elle Woods when the pressure is on

Ellisons—Sarah Osborne

Ellisons—Sarah Osborne

Leasehold enfranchisement specialist joins residential property team

DWF—Chris Air

DWF—Chris Air

Firm strengthens commercial team in Manchester with partner appointment

NEWS
Read All
NLJ this week: Conditional job offers carry hidden risks for employers
A simple phrase like ‘subject to references’ may not protect employers as much as they think. Writing in NLJ this week, Ian Smith, barrister and emeritus professor of employment law at UEA, analyses recent employment cases showing how conditional job offers can still create binding contracts
NLJ this week: Diamond rings and broken promises

An engagement ring may symbolise romance, but the courts remain decidedly practical about who keeps it after a split, writes Mark Pawlowski, barrister and professor emeritus of property law at the University of Greenwich, in this week's NLJ

NLJ this week: FCA enforcement embraces ‘quality over quantity’
The Financial Conduct Authority (FCA) has become ‘a very different organisation’ under its new enforcement leadership, writes James Tyler, of counsel at Peters & Peters LLP, in the latest issue of NLJ
NLJ this week: When post-breach events rewrite damages claims
Contract damages are usually assessed at the date of breach—but not always. Writing in NLJ this week, Ian Gascoigne, knowledge lawyer at LexisNexis, examines the growing body of cases where courts have allowed later events to reshape compensation
King sets out Starmer’s legislative agenda
The government will aim to pass legislation banning leasehold for new flats and capping ground rent, introducing non-compulsory digital ID and creating a ‘duty of candour’ for public servants (also known as the Hillsborough law) in the next Parliament
Copyright © 2026 LexisNexis
back-to-top-scroll