SRA: A question of trust

The public were consulted on what they think of solicitors who make mistakes, in a major research project by the Solicitors Regulatory Authority (SRA). The initial findings of A Question of Trust were published last summer, and the full findings are now available to view on the SRA website. One finding was that the public viewed information security issues such as losing client files or competence issues, such as providing poor advice, more seriously than the profession did.