SRA research on vulnerable consumers

The Solicitors Regulation Authority (SRA) has published independent research exploring the experiences of potentially vulnerable people using family law services.  The report, Experiences of consumers who may be vulnerable in family law, found that firms are generally doing well when helping people choose what services they need, for example, by providing free initial meetings. However, the research showed people find it difficult to access information on costs and solicitors’ experience, and therefore make an informed choice.