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Survey highlights advantages of human contact in legal services

22 January 2025
Issue: 8101 / Categories: Legal News , Profession , Legal services , Artificial intelligence
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More than three-quarters (78%) of UK adults who have used a solicitor in the past five years had a positive experience, according to Law Society research.

The survey, conducted by YouGov this month on more than 2,500 adults, highlighted the advantages of human contact. While 59% said their experience would be enhanced by being able to access their legal matter on an app or online platform, 70% would not feel confident using online legal services without a lawyer’s guidance.

The public also showed reluctance to rely on artificial intelligence (AI) instead of a professional lawyer—77% said they do not trust AI to provide legal advice.

Richard Atkinson, president of the Law Society, said: ‘Our profession honours tradition yet it is open to innovative solutions that address the issues we face.’

MOVERS & SHAKERS

Birketts—trainee cohort

Birketts—trainee cohort

Firm welcomes new cohort of 29 trainee solicitors for 2025

Keoghs—four appointments

Keoghs—four appointments

Four partner hires expand legal expertise in Scotland and Northern Ireland

Brabners—Ben Lamb

Brabners—Ben Lamb

Real estate team in Yorkshire welcomes new partner

NEWS
Robert Taylor of 360 Law Services warns in this week's NLJ that adoption of artificial intelligence (AI) risks entrenching disadvantage for SME law firms, unless tools are tailored to their needs
From oligarchs to cosmetic clinics, strategic lawsuits against public participation (SLAPPs) target journalists, activists and ordinary citizens with intimidating legal tactics. Writing in NLJ this week, Sadie Whittam of Lancaster University explores the weaponisation of litigation to silence critics
Delays and dysfunction continue to mount in the county court, as revealed in a scathing Justice Committee report and under discussion this week by NLJ columnist Professor Dominic Regan of City Law School. Bulk claims—especially from private parking firms—are overwhelming the system, with 8,000 cases filed weekly
Writing in NLJ this week, Thomas Rothwell and Kavish Shah of Falcon Chambers unpack the surprise inclusion of a ban on upwards-only rent reviews in the English Devolution and Community Empowerment Bill
Charles Pigott of Mills & Reeve charts the turbulent progress of the Employment Rights Bill through the House of Lords, in this week's NLJ
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