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Survey highlights advantages of human contact in legal services

© Copyright LexisNexis 2026. All Rights Reserved.
22 January 2025
Issue: 8101 / Categories: Legal News , Profession , Legal services , Artificial intelligence
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More than three-quarters (78%) of UK adults who have used a solicitor in the past five years had a positive experience, according to Law Society research.

The survey, conducted by YouGov this month on more than 2,500 adults, highlighted the advantages of human contact. While 59% said their experience would be enhanced by being able to access their legal matter on an app or online platform, 70% would not feel confident using online legal services without a lawyer’s guidance.

The public also showed reluctance to rely on artificial intelligence (AI) instead of a professional lawyer—77% said they do not trust AI to provide legal advice.

Richard Atkinson, president of the Law Society, said: ‘Our profession honours tradition yet it is open to innovative solutions that address the issues we face.’

Issue: 8101 / Categories: Legal News , Profession , Legal services , Artificial intelligence
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