Law firms have experienced a 60% rise in out-of-hours calls in the past two years, statistics gathered by virtual receptionist alldayPA reveal.
Clients who want their issues sorted quickly account for a proportion of these, as they are unlikely to e-mail their complaint. The rise of law firms advertising on television and online could also be responsible for the increase. Some law firms are rethinking their regular 9-5, Monday to Friday schedules as a consequence.
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