SURVEYING THE SITUATION
The Ministry of Justice hoped for a large-scale survey of county court users, so they commissioned Ipsos UK to conduct a study on the feasibility of such a survey. What do you know?! A pilot survey and lots of exploratory work later, Ipsos has now advised in a 137-page report that a survey is feasible. Pilot interviewees, asked how satisfied or dissatisfied they were with their experience of court services, were offered the choice of very satisfied, fairly satisfied, neither satisfied nor dissatisfied, fairly dissatisfied and very dissatisfied. Doubtlessly with Ricky Gervais’s The Office appraisal of Keith in mind, interviewers were directed not to read out the options of ‘don’t know’ and ‘prefer not to say’. One can expect the report to be carefully scrutinised in committee.
NOT QUITE A CERT
The civil certificate of service in form
