The overrepresentation of Black, Asian and minority ethnic solicitors in complaints about solicitors may be due to conscious and unconscious perceptions or expectations on the part of those making the complaints, a review has suggested
Another factor may be greater exposure to working environments, types of work or other case-related circumstances that by their very nature generate more complaints.
The review of existing literature by an independent consortium of the universities of York, Cardiff and Lancaster was commissioned by the Solicitors Regulation Authority (SRA) and published last week. It found little material specific to the legal sector, but identified common themes from other sectors. A final report is expected in spring 2024.
SRA chief executive Paul Philip said: ‘We want to know what structural and societal factors are driving this troubling and longstanding pattern.’
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