New consumer rights proposals in BIS consultation
Courts are to be given powers to impose enforcement orders in individual consumer-protection cases, as part of a raft of consumer-protection measures announced by the government this week. The business concerned may be able to offer an “undertaking” or formal promise as an alternative to going to court.
Other proposals included in the BIS consultation, Civil Enforcement Remedies, are to give courts the option of making a business designate someone to look after consumer law compliance, and to introduce a complaints-handling scheme. The proposals could be included in a Consumer Bill of Rights next year. The consultation will end on 31 December.
