08 August 2023
The Department for Work and Pensions (DWP) unlawfully failed to provide blind and visually impaired people with accessible communications about their benefits, the High Court has held
The claimant, Dr Yusuf Ali Osman, can access correspondence in electronic format or in Braille but not in hard copy letters or in pdfs attached to emails. The judge held the DWP discriminated against blind and sight impaired people by failing to make reasonable adjustments, in breach of the Equality Act 2010.
Leigh Day solicitor Kate Egerton, who represented Dr Osman, said: ‘This ruling highlights how the DWP has repeatedly ignored complaints from blind and visually impaired individuals over its failure to send them accessible correspondence.’
