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08 December 2011 / Deborah Blaxell , Chris Dale
Issue: 7493 / Categories: Features , E-disclosure , Technology
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Information highway

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Deborah Blaxell & Chris Dale trace the path of data following the instruction of a software & services provider

Lawyers and clients are often unsure about what happens when they instruct a litigation services and software provider. Marketing materials inevitably reduce the processes to headings and bullet-points using a limited vocabulary; technical specifications are just that. Neither leaves a potential buyer of services with a clear understanding of what happens once instructions are given to collect data for litigation, for responding to a regulator’s inquiry, or for internal investigations. Those facing their first case involving electronic documents may struggle to understand the concepts. These are best explained by simple descriptions of what happens from the moment instructions are given.

Taking instructions

The provider will need to understand the time-frames involved, the objectives of the project, the risks involved, the client’s budget and the resources available to assist with the project. It is very important at this stage that the provider, the client and the client’s lawyers communicate fully to ensure that

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