28 May 2021 / Dominic Ayres

Issue: 7934 / Categories: Features , Marketing , Profession , Covid-19 , Legal services

Making the best of black swan events

How can your firm help clients navigate change in unforeseen circumstances? Dominic Ayres provides some insight

Firms that know what their clients truly need—and how to provide it—can position themselves as the trusted partners that clients turn to in times of turbulence.

Given the backdrop of Brexit and the US elections, law firms expected uncertainty and turbulent change in 2020; yet the global breakout of COVID-19, which many commentators have termed a ‘black swan event’, was to overshadow all other concerns. With the country in lockdown, clients turned to their legal advisers to help their businesses adapt and navigate the disruption brought on by COVID-19, and the significant role legal advisers can play in adding greater value to clients beyond routine legal matters became apparent.

Adding value

Requests for information and help came through daily from clients at the height of the lockdown last year, and those firms that could respond by servicing these via workshops, bespoke client notes and more, will have strengthened their relationships

If you are not a subscriber, subscribe now to read this content

If you are already a subscriber sign in

...or Register for two weeks' free access to subscriber content

Making the best of black swan events

How can your firm help clients navigate change in unforeseen circumstances? Dominic Ayres provides some insight

Firms that know what their clients truly need—and how to provide it—can position themselves as the trusted partners that clients turn to in times of turbulence.

Adding value

If you are not a subscriber, subscribe now to read this content

If you are already a subscriber sign in

...or Register for two weeks' free access to subscriber content

SourceURL:

Links:

E-newsletter Sign-Up

MOVERS & SHAKERS

Read All

WSP Solicitors—David Ashcroft & Jessica O’Shea

Commercial property and child law teams expand with senior hires

Duxton Hill Chambers—Lucas Bastin KC & Joshua Hiew

Set expands London and Singapore offering with senior international disputes hires

Gilson Gray—Gregor Duthie & Stephen Forsyth

Firm strengthens real estate and litigation teams with partner promotions

NEWS

Read All

NLJ this week: Burnout behind the billable hour

Behind the profession’s polished exterior, lawyers are ‘internally drained rather than physically tired’, according to a stark assessment of burnout in legal practice

NLJ this week: Domestic abuse reforms still falling short

Five years after the Domestic Abuse Act 2021 came into force, concerns remain that the family courts continue to minimise allegations of abuse in child contact disputes

NLJ this week: Uber’s legal shield faces scrutiny on both sides of the Atlantic

Uber has built a formidable strategy for insulating itself from liability for drivers’ conduct, but the legal terrain differs sharply between the US and England and Wales

NLJ this week: Hereditary peers era finally comes to an end

The House of Lords (Hereditary Peers) Act 2026 marks a constitutional watershed by severing the centuries-old link between hereditary titles and automatic membership of the upper chamber

NLJ this week: Is it finally time to scrap Part III?

The Civil Justice Council’s review of Part III of the Solicitors Act 1974 could mark the end of what one commentator calls an ‘outdated’ and overly technical regime governing solicitor-client fee disputes

Error message

Making the best of black swan events

Adding value

Adding value

MOVERS & SHAKERS

WSP Solicitors—David Ashcroft & Jessica O’Shea

Duxton Hill Chambers—Lucas Bastin KC & Joshua Hiew

Gilson Gray—Gregor Duthie & Stephen Forsyth