Some 92% of lawyers gained trust in tech during the COVID-19 pandemic, the Legal Services Board (LSB) has reported.
The LSB surveyed 1,310 law firms and chambers, finding 95% agreed implementing new tech made them more responsive to clients’ needs, and 61% have introduced accessibility tech such as video conferencing or e-signatures.
However, use of more advanced tech such as blockchain, predictive technology, robotic process automation and technology-assisted review was low at between 2% and 5%. 12%-15% expect to use these in the next three years.
LSB chair Alan Kershaw said the pandemic ‘has speeded up the adoption of technology, and we must build on that momentum’.
