
The SRA’s new research shows that while most firms now use digital basics such as e-signatures and cloud storage, only 12% have dipped into generative AI. Lawyers cite confusion over pricing, worries about security and integration, and scepticism about fast-changing tools. Yet many see technology as vital to improve efficiency, cut costs and expand access to justice.
To close the gap, the SRA’s Innovate programme is rolling out impartial guidance, FAQs and case studies, alongside events to help firms share experiences. O’Connell argues collaboration between regulators, providers and professional bodies is critical—otherwise small firms risk being stranded on the wrong side of the digital divide.