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NLJ this week: Small firms call for tech clarity as AI looms

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26 September 2025
Issue: 8132 / Categories: Legal News , Technology , Legal services , Artificial intelligence , Regulatory
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Small law firms want to embrace technology but feel lost in a maze of jargon, costs and compliance fears, writes Aisling O’Connell of the Solicitors Regulation Authority in this week's NLJ

The SRA’s new research shows that while most firms now use digital basics such as e-signatures and cloud storage, only 12% have dipped into generative AI. Lawyers cite confusion over pricing, worries about security and integration, and scepticism about fast-changing tools. Yet many see technology as vital to improve efficiency, cut costs and expand access to justice.

To close the gap, the SRA’s Innovate programme is rolling out impartial guidance, FAQs and case studies, alongside events to help firms share experiences. O’Connell argues collaboration between regulators, providers and professional bodies is critical—otherwise small firms risk being stranded on the wrong side of the digital divide.

Issue: 8132 / Categories: Legal News , Technology , Legal services , Artificial intelligence , Regulatory
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