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18 October 2024 / Jo Sanders
Issue: 8090 / Categories: Features , Profession , Career focus , Media
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One-stop shop for panicking clients

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Jo Sanders on how to keep a cool head in an emergency
  • Looks at the rise of multi-disciplinary teams in crisis management.

What is a crisis? Would you recognise one if you were in it and what type of legal help would you seek? It’s worth considering a few examples: a team member in IT is told that a laptop has been left on a train. An employee calls a whistleblowing hotline to disclose that she has been bullied. The CEO has been charged with drink-driving. Accounts discover that a £10,000 payment has not been received. A school calls a parent to say that a child has been involved in unsuitable messaging. A journalist emails with a warning of an imminent adverse article.

These may seem to be entirely different scenarios, but they all have some important common elements. We describe a crisis as an unplanned, unpredictable situation which has the power to impact you or your business’s performance and reputation in a severe way, as well as

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