Consumer

A multi-million flight delay group action has been grounded by the High Court for a lack of shared interest

Banks have new duties to protect consumers —so why can’t consumers sue for breach, ask Michael Brown & Harriet Campbell

More legal duties are set to be imposed on financial institutions in 2024. In this week’s NLJ, Michael Brown, partner, and Harriet Campbell, senior knowledge lawyer, Penningtons Manches Cooper, provide an overview of the new duties, including the Consumer Duty and the reimbursement rules, and consider the future of financial disputes

Mark Lee & Teja Picton-Howell assess the impact of the Consumer Duty on travel insurance products & distribution

As holiday season approaches, a highly practical and informative article in this week’s NLJ assesses the impact of the Consumer Duty on travel insurance and distribution

The Competition and Markets Authority (CMA) has published draft guidance to protect consumers against risks posed by unregulated will writing, online divorce and pre-paid probate services

A Court of Appeal judge has suggested the Law Commission reviews consumer law after dismissing an appeal by a lottery player whose £1m win turned out to be a computer glitch

What is a relationship & when does it end? Fred Philpott & Sabrina Goodchild report