In July, the cross-party parliamentary committee published a devastating review, ‘Work of the county court’. It found the county court system to be ‘dysfunctional’, citing building hazards such as leaky roofs and rats, as well as incompatible IT systems despite a decade-long digital upgrade project. Phone calls and emails to individual courts went unanswered while cases were subject to ‘unacceptable and increasing delays’, averaging 50 weeks from issue to trial for small claims and nearly 75 weeks for fast, intermediate and multi-track claims (according to Ministry of Justice (MoJ) quarterly statistics up to March 2025).
Responding last week, however, the MoJ said: ‘Rather than focusing on a root and branch review of the county court, the government is keen to focus on taking tangible and practical steps to improve the operation of the county court—which will benefit everyday users—without further delay.’
The MoJ said ‘promising progress’ has been made, highlighting that improvements to the document management system through the Civil Auto File Share (CAFS) project will be delivered by the end of the year. ‘CAFS will end the slow and costly practice of the Civil National Business Centre producing paper files and posting them to courts with the risk of them being mislaid and where they then need to be stored,’ it said.
Andy Slaughter MP, chair of the Justice Committee, responded that a comprehensive review remains ‘essential’ as ‘without it, it is unclear how fundamental reform will be achieved’.
CILEX president Sara Fowler said ‘a postcode lottery’ operates with ‘significant delays’ in large cities and more efficient processing in smaller cities. She called for more remote hearings where appropriate and an independent analysis of spending and future funding needs.
