29 November 2007
In brief
Regulated information is a pain for businesses and often largely ignored by the consumers it is supposed to protect, a new study reveals. The joint report, Warning: Too Much Information Can Harm, by the Better Regulation Executive and National Consumer Council wants information tested on consumers before being applied to goods and services. Agreements for things like store cards should be shorter and rewritten in layman’s terms, according to the report. The authors also suggest putting greater emphasis on the desired outcome of the information while giving greater freedom to businesses on the way it is provided.
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