Plans to improve the personal injury claims portal have been put on ice pending a government consultation on whiplash reform.
Following feedback from practitioners, the government had been due to tweak the portal and introduce more functions for users in April. A new “User Pays” system of charges on claimants submitting forms was to be introduced in December.
However, these will now be re-scheduled to allow for a consultation on Chancellor George Osborne’s proposals to raise the small claims threshold and abolish compensation for whiplash injuries.
In a statement issued shortly before the New Year, claims portal chairman Tim Wallis said he would aim “to prioritise the changes that will have the most benefit to users, such as the ability to transfer claims in bulk between organisations”.
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