Legal services

The Legal Ombudsman (LeO) is piloting a first-tier complaint handling model for all legal professionals ‘to help raise the baseline’

Writing in NLJ this week, Clare Hughes-Williams and Sam Kneebone, partners at DAC Beachcroft, warn that while artificial intelligence (AI) can boost efficiency, it also poses serious risks if misused

Artificial intelligence is a tool, not a lawyer: Clare Hughes-Williams & Sam Kneebone spell out the importance of human oversight

An ‘NHS 111’ for legal services could save the system £72m in five years, the Law Society has said

The Law Society’s 200th anniversary tour of the country rolled into London this week

High stakes litigation requires careful media management, writes James Lynch, partner, Maltin PR, in this week’s NLJ

James Lynch, a partner at Maltin PR, explains why the role of public relations experts is becoming increasingly critical in litigation

The number of law firm mergers has fallen 25% in the past year—possibly due to partners delaying retirement in the hope of a private equity buyout

Clients are paying more for legal services, but have more pricing transparency and a greater selection of remote options available

What impact will artificial intelligence (AI) have on our jobs? How will it shape the delivery of legal services? In this week’s NLJ, Bernadette Bulacan, chief evangelist, Icertis, writes that ‘the legal industry stands at a pivotal moment for transformation’ as gen AI, autonomous agents and large language models begin ‘reshaping how legal teams operate'