Looking after number one (Pt 2)

From time to time (say once a month) you need to make a song and dance about being helpful to someone, while, of course, making them feel as guilty as possible about how they are using up your time. Otherwise you won’t be able to withhold their annual bonus because of their poor communication skills. And if something goes badly wrong, you won’t be able to say ‘why didn’t you come and speak to me about it?’

Things may of course end up in a terrible mess because your staff are terrified of talking to you. It may even be the end of the world as you know it. But at least it will not be your fault and that is what