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14 June 2012 / Adam Caplan
Issue: 7518 / Categories: Features , Profession , Marketing
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Thinking big (5)

Adam Caplan continues his series on how to grow a law firm

 

In this article I look at the truth of selling and in the next explode some myths about how to get clients to act now instead of months or years down the line.

What is selling?

So first, let’s consider what selling is and what it isn’t. Here’s the standard concept of selling: selling can be defined as the act of a salesperson persuading or convincing a customer to take their product or service by telling the customer all about the features, advantages and benefits of owning or using what the salesperson is selling.

Selling is perceived to be a difficult task as any salesperson will have to talk to customers who instinctively don’t trust the salesperson and don’t necessarily want what is being sold to them. The salesperson keeps trying, again and again with more and more customers rejecting them until they get the results they want. Salespeople get huge rejection from cynical customers which in
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MOVERS & SHAKERS

Ogier—Martin Livingston

Ogier—Martin Livingston

Martin Livingston joins Ogier in Cayman to strengthen regulatory support

Blake Morgan—47 promotions

Blake Morgan—47 promotions

Blake Morgan announces 47 summer promotions across UK offices

NEWS
Consultant-led law firms should prepare for closer regulatory attention as oversight evolves
Artificial intelligence may draft workplace grievances, but employers cannot treat them any differently from conventional complaints
From dishonest claimants to judicial promotions and procedural skirmishes, the latest legal developments offer plenty for litigators to digest
Fresh guidance is set to influence how courts decide whether hearings take place online or in person
County Court judges remain divided over whether landlords can lawfully force entry to carry out essential safety inspections after tenants ignore access injunctions
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