header-logo header-logo

Home Login E-newsletter About us
23 April 2020
Issue: 7883 / Categories: Legal News , Covid-19 , Profession
printer mail-detail

COVID-19: Moneypenny offers firms free switchboard

© Copyright LexisNexis 2026. All Rights Reserved.
Moneypenny is offering a free digital switchboard service to keep law firms talking during the COVID-19 pandemic

Outsourced communications provider Moneypenny said the offer would be particularly valuable for legal businesses where reception teams may no longer be office based or where they do not have the technology to manage the switchboard remotely.

The digital switchboard system is fully automated, using AI and voice recognition technology, and operates just like a traditional switchboard, without the need for a receptionist. It can answer high volumes of calls, fielding them efficiently, directing callers to the appropriate person or department.

Bernadette Bennett, commercial manager, legal, at Moneypenny, said: ‘Many legal firms have put remote working plans in place in record time.

‘Understandably, a lot of that focus has been on providing laptops and shared access to files, rather than the logistics of call handling and telephony. However, call handling is a business critical activity. Firms must remain accessible for clients and prospects, and for remote teams to be able to work productively.’

Joanna Swash, CEO of Moneypenny, said: ‘Many are struggling to deal with the shift in call volumes due to the rapid switch to home working, and we’re on hand to make sure we can provide solutions to help maintain exceptional customer service.’

To find out more visit: www.moneypenny.com/uk/digital-switchboard/or call 0333 202 1005.  

Issue: 7883 / Categories: Legal News , Covid-19 , Profession
printer mail-details

MOVERS & SHAKERS

Read All
Sponsored by
NLJ Career Profile: Nikki Bowker, Devonshires

NLJ Career Profile: Nikki Bowker, Devonshires

Nikki Bowker, head of litigation and dispute resolution at Devonshires, on career resilience, diversity in law and channelling Elle Woods when the pressure is on

Ellisons—Sarah Osborne

Ellisons—Sarah Osborne

Leasehold enfranchisement specialist joins residential property team

DWF—Chris Air

DWF—Chris Air

Firm strengthens commercial team in Manchester with partner appointment

NEWS
Read All
NLJ this week: ‘Joe Donor’ ruling exposes dangers of unregulated conception
The High Court’s refusal to recognise a prolific sperm donor as a child’s legal parent has highlighted the risks of informal conception arrangements, according to Liam Hurren, associate at Kingsley Napley, in NLJ this week
NLJ this week: CILEX warns Mazur ruling must spark reform
The Court of Appeal’s decision in Mazur may have settled questions around litigation supervision, but the profession should not simply ‘move on’, argues Jennifer Coupland, CEO of CILEX, in this week's NLJ
NLJ this week: Conditional job offers carry hidden risks for employers
A simple phrase like ‘subject to references’ may not protect employers as much as they think. Writing in NLJ this week, Ian Smith, barrister and emeritus professor of employment law at UEA, analyses recent employment cases showing how conditional job offers can still create binding contracts
NLJ this week: Diamond rings and broken promises

An engagement ring may symbolise romance, but the courts remain decidedly practical about who keeps it after a split, writes Mark Pawlowski, barrister and professor emeritus of property law at the University of Greenwich, in this week's NLJ

NLJ this week: The battle over medical report fees intensifies
Medical reporting organisation fees have become ‘the final battleground’ in modern costs litigation, says Kris Kilsby, costs lawyer at Peak Costs and council member of the Association of Costs Lawyers, in this week's NLJ
Copyright © 2026 LexisNexis
back-to-top-scroll